VIVIA HEALTH WEBSITE PRIVACY POLICY

Effective Date: October 20, 2025
Applies To: www.viviahealth.org and all related online services (the “Site”).

1. Overview

Vivia Health (“we,” “us,” “our”) is committed to protecting the privacy and security of visitors to our website. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through our Site. This policy applies to online visitors, potential patients, and individuals who interact with us through the Site. It does not replace our [Notice of Privacy Practices], which governs the use of protected health information (PHI) in clinical settings under HIPAA.

2. Information We Collect

We collect the following categories of information when you visit or use our Site:

a) Information You Provide Directly

  • Contact forms, appointment requests, or event registrations (name, email, phone, message, and any optional details you submit).

  • Email correspondence sent to Vivia Health addresses (e.g., info@viviahealth.org).

  • Patient portal links or telehealth logins may route to third-party services that have their own privacy terms.

b) Automatically Collected Information

We and our service providers may collect limited technical data using cookies, web beacons, and similar tools, such as:

  • IP address, device type, operating system, and browser.

  • Date/time of visit and pages viewed.

  • Referring and exit pages.

  • Aggregate analytics about traffic patterns and usage trends.

You can adjust browser settings to refuse cookies, though some features may not function properly.

c) Third-Party Analytics and Tools

We may use Google Analytics or comparable tools to understand user behavior. Data are collected in aggregated form and do not personally identify you. Google Analytics may use cookies and IP addresses under its own policies. Learn more at [https://policies.google.com/privacy].

3. How We Use Information

We use collected information to:

  • Respond to inquiries, schedule appointments, or provide requested information.

  • Improve our Site’s functionality, design, and user experience.

  • Maintain security and monitor for malicious activity.

  • Comply with legal obligations or protect rights, property, and safety.

  • Communicate updates or announcements, where consented.

We do not sell personal data or share it with unaffiliated third parties for marketing purposes.

4. How We Share Information

We may share information only as necessary with:

  • Service Providers who host, maintain, or analyze the Site under written agreements that require confidentiality.

  • Affiliated Clinicians or Partners for scheduling or referral coordination when you request services.

  • Legal or Regulatory Authorities when required by law, subpoena, or to protect safety and security.

Any sharing of PHI (e.g., via patient portals or telehealth) is governed by HIPAA and our clinical Notice of Privacy Practices.

5. Data Retention & Security

We retain information only as long as necessary for operational, legal, or security purposes. Reasonable administrative, technical, and physical safeguards are used to protect information from unauthorized access, alteration, or disclosure. No website or transmission is completely secure, but we take privacy seriously and continuously update our protections.

6. Links to Other Websites

Our Site may contain links to external websites or platforms (e.g., patient portals, payment processors, telehealth vendors, or social media). We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

7. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from minors online without parental consent. Clinical services for minors are covered under separate federal and Illinois privacy laws.

8. Your Choices

  • You may request that we delete or correct information submitted through our Site, subject to legal and operational requirements.

  • You can disable cookies through browser settings.

  • To opt out of communications, contact us using the information below.

9. Updates to This Policy

We may revise this Website Privacy Policy periodically. The updated version will be posted with a new effective date. Material changes will be highlighted on our Site for a reasonable time.

10. Contact Us

For questions or concerns about this Website Privacy Policy or our data practices:

Privacy Office
Vivia Health
Email: privacy@viviahealth.org
Phone: 773-270-1652
Address: 7101 N Cicero Ave Ste 204 Lincolnwood, IL 60712

If you believe your HIPAA privacy rights were violated, see our Notice of Privacy Practices for instructions to contact the U.S. Department of Health & Human Services, Office for Civil Rights (Chicago Region).